Frequently asked questions

Here’s a sampling of questions our clients regularly ask us. If you have any further questions or concerns, don’t hesitate to contact us!

At your first visit, your physiotherapist will spend up to an hour with you, asking questions about how the problem started and getting a past medical history from you. Then they will perform a full evaluation using various clinical tests. Finally, they will begin some treatment in this first session once they have made a diagnosis.

To properly assess and treat you, your therapist may ask for you to undress so as to see the part of your body involved. You may want to wear a sports bra or bring shorts to change into. We keep spare shorts in clinic to loan if you forget yours.

An initial assessment costs £55 (lasts up to an hour and includes treatment) and follow-up treatments are £42. We are recognised by all insurance companies and all Physiotherapists are Chartered and HCPC registered.

You don’t need to bring anything with you except for any pre- authorisation codes for insurance companies if you’ll be paying through them. You may want to bring a pair of shorts to change into and your shoe wear if it’s specific to the injury or problem.

Yes. We have a large free on-site carpark.

We have free on-site parking so you shouldn’t have any problem parking your car. Once you enter the building, follow signs to reception to let someone know you have arrived and find a seat in the waiting room. Your therapist will call you through for your appointment when he/she is ready for you.

No. It is not necessary to see your doctor first unless your insurance company has said that you need to do so before starting physiotherapy. Otherwise, you can refer yourself for treatment directly. Physiotherapists are musculoskeletal experts in diagnosing conditions. If there are any questions, your physiotherapist can liase directly with your GP or consultant and refer you for investigations if needed.

The number of sessions required will vary from individual to individual depending on their problem. At your first visit, your physiotherapist will complete a full assessment with diagnosis and will be able to advise you of how many sessions you will be likely to need.

Our initial assessments are one hour, and include treatment. The follow-up treatment sessions are a half hour each.

We have card facilities at the practice, and accept cheque or cash as well. If you are claiming your treatment through an insurance company, you will need to provide a policy number and pre-authorisation code for us to invoice the insurance company directly for you. You will need to be aware of any conditions on your policy that will not be covered (such as an excess) as any non-payment will be your responsibility.

You can notify reception of any changes to your appointment either by calling (and an answering machine will take your message if reception is occupied), or you can email us. We ask for 24 hours notice on any cancellations of appointments. Failure to give this notice will result in a full charge.

Our main treatment rooms and reception are located on the ground floor. If you are in a wheelchair, you can call ahead and a small ramp can be arranged to help you over a small step at the front entrance.

Massage sessions last 1 hour for £50 or 90 minutes for £75.

The Pilates classes are usually run in 6 week blocks and cost £72 for the block. We have other classes that run at Stir in Cambridge but these are priced differently. Please enquire if you want more information.

Want to discuss your treatment?

We are confident we can help you. Call us today on 01638 660686 or email us.
48 Bury Road, Newmarket, CB8 7BT. Early Morning, Daytime & Evening Appointments Available.
Reception open M-Th 8.30 - 17.30, F 7.30 - 15.30
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